NH Learning Solutions Blog

Transitioning to ITIL 4

ITIL 4, the latest version of the world’s most popular ITSM framework, is scheduled to be released in Q1 of 2019. The ITIL 4 Foundation exam will be available on February 28th, 2019. The new ITIL update will focus on integrating ITIL guidance with best practices from the worlds of DevOps, Agile, and Lean. ITIL 4 is being developed by a team of more than 150 industry experts, contributors and writers, along with a new ITIL Development Group consisting of more than 2000 members representing many of the largest organizations in the world.

What’s Next After ITIL Foundations?

What’s Next After ITIL Foundations?

ITIL® is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to your business plan.

The ITIL Foundations course, which was designed for those looking to begin or accelerate a career in IT Service Management (ITSM), introduces students to the key elements, concepts, and terminology used in the ITILService Lifecycle. One of the primary goals of this course, obviously, is to prepare students for the ITIL Foundations certification exam. Still, many are often left wondering about next steps. 

The Value of Tech Teamwork

The Value of Tech Teamwork

Businesses have many people that make up their staff. They all work together to give their best to the client. This is the value of teamwork. Every employee has their own role to play and works hard to deliver. However, one of the most overlooked members of the team is also the hardest working. These hard workers are the technologies that get used every day.

How PowerShell is Different from Command Prompt

Automate Daily Admin Tasks with PowerShell

Many IT professionals are looking for ways to automate day-to-day Admin tasks. As you know, IT personnel today spend a lot of time on repetitive tasks to accomplish various jobs. Windows PowerShell, however, provides a powerful language that can be used to write and execute scripts, which can eliminate and/or automate many necessary, yet repetitive tasks.

Top 5 Most Frequently Used ITIL Terms

Top 5 Most Frequently Used ITIL Terms

So, what is ITIL? ITIL® is about Service Management in IT. It’s about what happens when an IT department is introducing a new service into an organization and everything that comes before its introduction and after. It’s about your customers attaining value in the services that you provide them.

3 Ways to Improve Communication Between IT and Other Departments

3 Ways to Improve Communication Between IT and Other Departments

It’s no secret that the communication between the IT department and other areas within an organization isn’t the greatest. In fact, it’s fair to say, in some cases, that such communication is practically non-existent. That which does occur is often stilted, misunderstood, or otherwise ineffective.


What Are the Connections & Differences between COBIT and ITIL?

COBIT (Control Objectives for Information and Related Technology) and ITIL (Information Technology Infrastructure Library) have been used by information technology professionals in the IT service management (ITSM) space for many years. Used together, COBIT and ITIL provide guidance for the governance and management of IT-related services by enterprises, whether those services are provided in-house or obtained from third parties such as service providers or business partners.

The Importance of Soft Skills Training

Soft Skill Training is Often Overlooked

When it comes to skills in employment, the first line of emphasis is typically towards abilities, training and knowledge of specific skill sets. These are referred to as hard skills. Soft skills, however, are often overlooked, yet they also play an important role in day-to-day operations.


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