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Top 3 Reasons to Run the Network Troubleshooter in Windows 10

Posted: Mar 22, 2019

Categories: Microsoft, Windows 10

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Top 3 Reasons to Run the Network Troubleshooter in Windows 10

Guest Author: Scott Thibodeau, Technical Instructor

I regularly communicate with many IT support and helpdesk staff and am surprised at the number of them that don't take advantage of the built-in Network Troubleshooter in Windows 10. As a trainer and helpdesk veteran, one of the things I promote in my classes is that we have a special power, almost a super power so to speak. What is that super power? The ability to lessen the amount of time a user is unproductive because they're staring at a system that isn't running properly.

So, what are the top 3 reasons we should run the Network Troubleshooter in Windows 10?

1. It's Easy.

Don’t underestimate the time required when working with a user having a networking issue. Most times if there is a networking issue, we’ll not be able to use our traditional tools to remotely connect in and address it. In this case, we’ll need to direct the user to try to resolve the issue directly on their system, and simplicity is key. It’s much easier to have the user click their mouse a few times to use a built-in tool then it is to have them launch a command prompt or PowerShell interface and type in commands that they don't know and don't understand.

Have the user right click on their network icon and select Troubleshoot problems.

Open

The Network Troubleshooter will immediately ask about the type of network problem you're having.

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If you're looking for a website or a folder it will request a URL on the next screen. If you're having a different problem it will give you additional choices. 

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If you would like Windows to diagnose a specific network adapter you can make that selection by choosing User a specific network adapter (for example, Ethernet or wireless).

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At that point the tool will go to work which takes us to our 2nd reason to use the Network Troubleshooter.

2. It Does Many Things We Would Do Anyway.

I reached out to Microsoft support directly to confirm what exactly the Network Troubleshooter does when it's running through it's diagnostics. It turns out that it runs many things in the background that we would do normally. Things like:

  • Check driver issues
  • Ping either a local gateway or more commonly an internet address
  • Release and renew the IP address
  • Flush the DNS cache

It will do several other things as well; however, it will base its actions on what error conditions it gets back. As I mentioned earlier, we have a super power - we get people back to work. This tool might help us do that even faster. One of the most common arguments I hear is: “It didn’t work, it didn’t fix the issue, and that’s why I don’t use it.” My response is, so what? it’s doing things that you and I are going to do anyway, and if it doesn’t work, then that means the issue is a bit more complex. If it does work, that user is back to work much sooner, and we close another ticket.

3. Empower the User.

I know that word may give some Support personnel the shivers, but think about the response from a user, whom you ask to run the Network Troubleshooter, and it does fix the issue. What do you think that user is going to say? “That’s it? That’s all 'I' had to do? That’s easy!”

Think about that for a moment. The next time that user has a network connection issue, and they're ready to pick up the phone to call the support desk, they may recall that “they” fixed the issue last time. It's possible the Network Troubleshooter does the trick again and your phone stays silent for just a bit longer. Just a little longer, that’s all we can hope for.

 


 

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At New Horizons, we’re talking about Windows and Office Migration everyday—and not just with a variety of clients, but with leading vendors – about industry trends and real-life challenges. And because of our close partnership with Microsoft, New Horizons is positioned to help businesses like yours leverage our knowledge experts to discuss strategies, implementation and troubleshooting.

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