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Microsoft Software Assurance Training Voucher (SATV) - Update

Microsoft Software Assurance Training Voucher (SATV) - Update

Microsoft is updating Software Assurance benefits beginning in February 2020 to ensure Software Assurance stays relevant and useful to customers. With this change in direction, some Software Assurance benefits will be retired or changed to eliminate redundancies and better align Software Assurance benefits across Microsoft’s products and services portfolio. The changes made also simplify benefit redemptions and replace outdated implementation mechanisms. While each customer experience is unique, all customers can benefit from the ability to optimize their business performance through Software Assurance. 

Everything You Need to Know About Cisco’s New CCNA

Everything You Need to Know About Cisco’s New CCNA

Cisco first introduced the Cisco Certified Network Associate (CCNA) certification in 1998. Since that time thousands of IT Networking professionals have reaped the benefits that Cisco certification can offer. The CCNA continues to serve as a differentiator for individuals beginning their careers as networking professionals. To maintain relevance in the marketplace, and to adjust to the ever-changing IT landscape, Cisco has dramatically changed the scope of the CCNA for 2020.

Calling All Leaders: Start a Book Club

Calling All Leaders: Start a Book Club

Three years ago, I attended our annual International Conference.  One of the breakout sessions had a speaker whose name unfortunately I cannot remember.   Hdiscussed, however, how he utilized a “book club” to help develop his companys culture, which stayed with me  He explained the details of how to implement a book club, citing examples of books to read and including basic guidelines for everyone to follow. 

Top 5 Tips for New Project Managers

Top 5 Tips for New Project Managers

Project Managers must be able to work with a variety of technical tools to assist with their day-to-day workflow and must also be able to lead teams with clear communication and composure. This adaptability—and years of PM experience—is what separates the highly effective Project Manager from the rest of the field. But what if you’re just starting out? The extensive set of required skills for successful Project Managers can be daunting. For that reason, we thought it wise to provide some guidance for those new PMs that are still trying to find their footing.

The Growing IT Skills Gap

The Growing IT Skills Gap

The IT skills gap is growing. In 2019 and beyond, employing skilled IT workers will be a key factor separating successful companies from the ones that fall behind. The demand for advanced skills in programming, app development and data analysis is on the rise.  Emerging technologies like machine learning and AI are poised to generate at least 133 million  new  roles by 2022,  according to the World Economic Forum

The New CompTIA A+

 Q & A with CompTIA Product Manager, Teresa Sears

CompTIA’s A+ certification originally debuted in 1993 and since that time more than one million IT professionals have earned their A+ certification. To maintain its relevancy in the market place, CompTIA introduces major revisions with updated course content every 3 years. In doing so, A+ continues to offer the fundamental knowledge that many aspiring IT professionals require to advance in their careers.

VLOOKUP vs. MATCH/INDEX in Microsoft Excel

VLOOKUP vs. MATCH/INDEX in Microsoft Excel

If you need to get data from one data range into another, most people rely on the VLOOKUP function. But did you know there is another alternative with the combination of the MATCH and INDEX functions?  This blog will cover both options, explain the differences, and when you might want to use one vs. the other.

How to Use Rules to Manage Your Outlook Inbox

How to Use Rules to Manage Your Outlook Inbox

Is your inbox full of emails that you still need to address?  When you are out of the office for a day or two, do you wind up deleting a lot of emails or moving them to a folder because they are just not that important?  Email is a very easy and quick way to communicate, but your inbox can become unmanageable at times.  Outlook has some great built-in tools to help you manage your email. This article will show you how to setup the Outlook Rules feature to better manage your overflowing inbox.

Infographic: ITIL 4 New Features, Benefits, and Certification

Infographic: ITIL 4 New Features, Benefits, and Certification

Take a tour of the many new features, updates, and benefits of ITIL 4 while also learning more about the ITIL 4 End Learner Journey. 

Top 3 Reasons to Run the Network Troubleshooter in Windows 10

Top 3 Reasons to Run the Network Troubleshooter in Windows 10

Guest Author: Scott Thibodeau, Technical Instructor

I regularly communicate with many IT support and helpdesk staff and am surprised at the number of them that don't take advantage of the built-in Network Troubleshooter in Windows 10. As a trainer and helpdesk veteran, one of the things I promote in my classes is that we have a special power, almost a super power so to speak. What is that super power? The ability to lessen the amount of time a user is unproductive because they're staring at a system that isn't running properly.

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